Do you have questions or are you looking to become a part of our Stretch Yoga community? Get in touch with us, and let's start this journey towards well-being and self-discovery!
Welcome to Stretch Yoga! We're delighted to have you as part of our community. To ensure a positive experience for everyone, we kindly ask you to carefully read the following terms and conditions. These guidelines govern your use of our website and services, helping us maintain a harmonious and safe environment for all our members. By using our facilities or accessing our online content, you agree to abide by these terms.
For any questions or clarifications about these terms, please don't hesitate to contact our staff or email us at info@stretchyoga.com.au
We're here to help ensure you have the best possible experience with Stretch Yoga!
Please arrive in time, not on time, for your practice. Arriving 10 to 15 minutes before class starts gives you enough time for a smooth check-in and to get settled in.
Out of respect for our teachers and fellow students, latecomers will not be admitted. Our studio doors close at the advertised class start time.
A $4 fee apply for late cancellations and no-shows for direct debit and unlimited pass holders. If you are holding a multi-class pass, you forfeit the booked class.
A late-cancellation fee of $4 applies to all cancellations made within 2 hours of the advertised class start time. Habitual no-shows may result in a $10 no-show fee.
Please turn off your mobile phone or place it on airplane mode as you enter the studio. Leave phones and belongings in the reception area, or place them out of sight.
If you use a smartwatch, please disable notifications and avoid touching/checking them during class. Exceptions may be made for urgent matters; please inform the Studio Manager or Teacher before class.
Unless you inform us otherwise, we assume you have no health risks, conditions, or injuries.
You must immediately inform us if you believe that class participation could pose a risk to your health.
While we cannot offer diagnosis, we can offer modifications for practice, however please always work with your body and adjust as you need.
You have freedom of choice: In each asana, the depth and expression are your personal decision. Our teachers instructions are always an offer, please practice in consideration of your body, energy and ability each day.
Yoga is not a competition: Each practitioner is on their individual path and attending for personal reasons. Embrace your yoga journey, finding joy in each pose and observing the positive changes both on and off the mat.
Please commit to the full duration of each class; for the safety and consideration of other students, leaving before or during Savasana is discouraged.
Studio mats are available for hire at $2 to those who forget theirs or for travellers. Ensure to wipe down mats thoroughly after use, with sprays and cloths provided.
Stretch Yoga cannot be responsible for lost, left or stolen items. Please contact the studio directly regarding any items left behind.
Subject to the studio's discretion, minors (11 years and older) are welcome with a parent or guardian, with payment required for each person.
Parent/guardian to take responsibility for the child's behaviour. Children 16 years or older may attend without a chaperone, subject to the studio's discretion. Classes are geared towards adults; teachers may not accommodate or adjust for minors.
An offer valid for new students, who have never attended Stretch Yoga, at any location or class. As such, this offer is limited to one pass per person.
The two-week trial is non-refundable, it cannot be paused, extended or shared with others.
It is valid for 14 days from the first class booked. If not activated, the pass expires three months after purchase.
All 1, 6, and 12-month passes must be activated within three months of purchase.
Passes are non-refundable and non-transferable (they cannot be shared with others).
Suspension requests must be submitted in writing to info@stretchyoga.com.au at least two weeks in advance.
Holds must be placed in two-week increments, up to the total allowable duration.
1-month passes: No suspensions allowed.
6-month passes: If purchased prior to August 1st 2024, you may pause it for up to 12 weeks.
If purchased after August 1st 2024, you may pause it for up to 6 weeks.
12-month passes:
If purchased prior to August 1st 2024, you may pause it for up to 24 weeks.
If purchased after August 1st 2024, you may pause it for up to 12 weeks.
Valid for six months from purchase date.
Non-refundable/non-transferable/non-shareable.
No extensions or suspensions.
No shows or late cancellations (within 2 hours) will forfeit the booked class.
Contracts are billed fortnightly with an eight-week minimum commitment.
We process fortnightly automatic charges to your credit card or nominated bank account.
It is your responsibility to ensure your payment information remains up-to-date.
A $10 late fee will be applied for failed payments, and your service may be deactivated if your account remains unpaid for 30 days or more.
Please note that merchant processing fees will be added to all transactions.
Suspension requests must be submitted in writing, two weeks in advance.
Holds can be placed in two-week increments.
If your membership start date is prior to June 16th 2024, you may pause it for up to 24 weeks per year.
If your membership start date is June 16th 2024 or later, you may pause your membership for up to 12 weeks a year.
Immediate suspension due to sickness/injury requires a medical certificate.
Cancellations must be made in writing with a minimum of two weeks notice before the final payment.
Memberships are the responsibility of the member to cancel; non-attendance or payment issues do not warrant a refund.
Memberships do not automatically cancel due to non-attendance or missed payments. In such cases, payments accumulate and may be forwarded to a debt collection agency.
Cancellation while on hold requires one final payment.
Your membership rate is locked for the first year of your agreement. After this initial period, we reserve the right to make annual adjustments to our pricing.
Rest assured, we will provide at least 30 days notice of any changes via email.
If you wish to change your membership tier, please give us two weeks' notice. This allows us to process the change smoothly for the start of your next billing cycle.
Must be purchased in-studio with a valid Pensioners Card, Seniors Card, or Full-Time Student Card.
Gift vouchers are valid for three years from the date of purchase.Gift vouchers are non-refundable. Vouchers cannot be exchanged for cash.
Gift vouchers can be redeemed for classes, passes, courses or workshops as well as retail items at our studio.
Vouchers must be presented at the time of redemption. We are not responsible for lost, stolen, or damaged vouchers.
Proof of purchase may be required to reissue a lost voucher. The studio reserves the right to refuse redemption if the voucher appears to have been tampered with or forged.
All workshops and courses are non-refundable/non-transferable for any change in your circumstance.
One make-up class , per course, may be given for missed Course dates, in a subsequent course or used as credit towards a 1 hour class.
Refunds or account credit only in the event of cancellation, rescheduling, or significant relocation by Stretch Yoga.
This offer is available to members with select memberships and pre-paid 12-month passes. Each eligible membership includes one monthly guest pass.
The guest pass allows one free class for a friend per calendar month. Unused guest passes do not roll over to the next month.
Both the member and their guest must attend the same class. Members must book the guest pass in advance. Bookings can be made via email or by phone.
Members must provide the class details (date, time, and studio location) and the guest's name and email address when booking.
Do you have questions or are you looking to become a part of our Stretch Yoga community? Get in touch with us, and let's start this journey towards well-being and self-discovery!
Mon - Thu
1 pm to 5 pm
Sunday
9 am to 11 am
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