Stretch Yoga CBD Studio Closure Announcement
Dear Stretch Yoga friend,
There's no easy way to share this news. We are deeply saddened to announce our beloved CBD studio will be closing on July 21st 2024.
Our recent 10th birthday was a joyous occasion, and an incredible marker of how loved and appreciated this space has been over the past decade. But it’s no secret that our industry here in Brisbane, and Australia wide, has been struggling since the shift in work and living behaviour brought about by Covid, and exacerbated by the current recession/cost of living crisis. Sadly, over the last three years, we have seen a steady decline in student commitment and attendance at our CBD studio, while the cost of running a CBD studio has steadily increased, and to our disbelief, it is simply no longer sustainable for us to maintain a presence in the CBD.
We have not come to this decision easily, we have fought hard behind the scenes, looking for every angle and solution, and held on as tight as we could for as long as we could, but at the risk of both locations folding, it’s now time to let go of what can no longer be ours, and allow the energy and magic of that space to be channelled towards our Holland Park studio.
We understand that this news will be hard hitting for many, our studio has become a second home, and inner city sanctuary, for our beautiful CBD community. The thought of it no longer existing is almost impossible. We would love you to see you, and for you to maintain your practice as much as you can between now and the 21st July.
All of our teachers are staying on, and they would so love to continue soaking up every opportunity with you to move, breathe and celebrate what has been, right until that final weekend.
As we aim to hold you as best possible through this transition, we ask to you hold us too, we’ll be right there with you feeling it all – the high of beautiful memories, the gratitude of all those who have moved and breathed with us, and the low of saying farewell. The impact each of you have had on us will be felt and carried forever.
We ask for your patience during this time, we will have a huge increase in administration, we promise we’ll get back to you, but it may not be swiftly.
Beyond July, Stretch Yoga, and our beautiful teaching team will continue on in Holland Park, and welcome you all there with open arms,
Sarah Jane + the Stretch Team
Now, what does this mean for our CBD students?
Please read through the following, sit with the information for a few days, and then please let us know your preferred course of action by July 15th 2024.
Casual Classes and Class Packs
If you have remaining classes left your account, please join us between now and July 21st 2024, to complete any final remaining classes on your packs. If you feel you are unable to use the remainder by July 21st, please feel free to share them with friends, family or colleagues. Alternatively, we can extend your current expiry date by 6 months and you can use any remaining classes at our Holland Park Studio (it’s only a 7 minute drive from the CBD!)
Direct Debit Memberships
For those on Direct Debit memberships, please let us know of your intention to cancel, in writing to info@stretchyoga.com.au, by July 15th 2024. Students who give us notice will have their memberships cancelled on July 21st 2024. If you do not notify us in writing, we will assume you are happy to continue your membership at our Holland Park studio. If we are not informed by July 15th 2024, of your intention to cancel, our regular membership terms and conditions will remain in place, and we will not be in a position to refund retrospectively.
Upfront Memberships: 3, 6, 12 months
We have three options for those on upfront/prepaid memberships:
- Transfer of Membership to Holland Park
- Transfer of Membership to another studio (see below)
- Refund prorate amount for remaining months (from July 22nd 2024 - end of your membership)
While we would love for this to be a simple transfer across to our Holland Park studio, we understand that isn’t feasible for a good many of you. While we are shattered at the potential of losing you as our student, we would be far more devastated if you lost your practice all together. As such, we have been working with other nearby yoga studios to ensure you are able to continue with your practice. Below are a list of four nearby studios, and options for transfer your membership to them:
Bend + Fly, West End
- Will honour all remaining time on 3/6/12 month memberships
- Access to both aerial and mat yoga classes
- Once transferred to Bend + Fly, you must fulfil the remainder of your membership with them
- Requests for refunds after your transfer are not possible
- Non-refundable, non-transferrable, non-shareable membership
- No holds/suspensions/extensions
Pilgrim Yoga, South Brisbane (just across the bridge!)
- Will honour up to 3 months of remaining membership for all classes
- Once transferred to Pilgrim Yoga, you must fulfil the remainder of your membership with them
- Requests for refunds after your transfer are not possible
- Non-refundable, non-transferrable, non-shareable membership
- No holds/suspensions/extensions
West End Yoga, West End
- Will honour up to 3 months of remaining membership for all classes
- Once transferred to West End Yoga, you must fulfil the remainder of your membership with them
- Requests for refunds after your transfer are not possible
- Non-refundable, non-transferrable, non-shareable membership
- No holds/suspensions/extensions
Soba, West End
- Will honour up to one month or remaining membership
- Offering 1 month free for all Stretch CBD students
- Once transferred to Soba, you must fulfil the remainder of your membership with them
- Requests for refunds after your transfer are not possible
- Non-refundable, non-transferrable, non-shareable membership
- No holds/suspensions/extensions
If you wish to have your remaining membership transferred to another studio, to ensure a smooth transition, and no lost time on your membership, please let us know in writing, to info@stretchyoga.com.au, which studio you would like to be transferred to by July 15th 2024.
Requests for transfers after our closure will not be granted. Please have all requests in by July 15th 2024 to ensure a smooth transition.
If you choose to transfer your membership to another studio, you must fulfil the remainder of your "Stretch" membership with them, you will not be able to transfer to another studio or request a refund from Stretch at a later date.
For CBD students on upfront memberships, who do not wish to transfer to Holland Park or to another studio, please submit a refund request by July 21st 2024, to info@stretchyoga.com.au. We are not in a position to refund retrospectively, and refund requests submitted after this date, will be refunded to cover remaining days from your submission date.
As ever, please email or call us with any questions you may have. We are here to help as best we can during this transition time. We do ask for your patience and understanding, we will have a huge increase in administration, we promise we’ll get back to you, but it may not be swiftly.
